If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. We have no way to control when a bonus activates, and it is all down to chance. We license our games from 3rd party providers - we don't program the games ourselves. Hello Carl, We are sorry to hear about your disappointment with your recent experience. Reply from Lucky Pants Bingo Updated 18 Sept 2023